Privacy Policy

How Blackheath Stamps Ltd collects, uses and protects your personal information.

Who we are

This website is operated by Blackheath Stamps Ltd (Company Reg. No. 13622584, registered in England & Wales, of Landford, New Road, Welney, Norfolk, PE14 9RA), the data controller for the personal information described here. You can contact us about privacy at any time at daniel@blackheathstamps.co.uk.

What we collect

  • Order & contact details you provide: name, billing and shipping address, email and phone number.
  • Order information: the items you buy and your order history.
  • Payment information, handled securely by our payment providers. We do not store full card details.
  • Messages you send us via the contact form, email, phone or social media.

How we use it

  • To process and dispatch your orders and handle returns.
  • To respond to your enquiries and provide customer support.
  • To meet our legal and accounting obligations.
  • Where you have opted in, to send occasional updates by email.

Our platform & service providers

Our store runs on Shopify, which hosts the site and processes orders, email and store data on our behalf. We also share information, only as far as necessary, with payment providers (to take payment) and postal/courier services (to deliver your order). We do not sell your personal data to anyone.

Email marketing

If you sign up, we send occasional emails about new stock and offers using Shopify Email. Every email has an unsubscribe link, or you can email us and we will stop them.

Analytics

We use the reporting built into Shopify, and the Google and Meta (Facebook and Instagram) sales channels measure visits and sales that come from their sites. For visitors in the UK and EU these only run if you choose Accept in the cookie banner. If you choose Decline, only essential cookies are used.

Cookies

Our website uses essential cookies so the shop and checkout work. Analytics and marketing cookies are only set if you accept them in the cookie banner. You can clear cookies in your browser at any time. See our Cookie Notice for details.

How long we keep it

We keep order and transaction records for as long as required for accounting, tax and legal purposes, and contact records for as long as needed to deal with your enquiry.

Your rights

You have the right to access, correct or request deletion of your personal data, to object to or restrict its processing, and to data portability. To exercise any of these rights, email daniel@blackheathstamps.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Last updated November 2026.